BOOK AN APPOINTMENT

2026 POLICIES

* PLEASE READ *

APPOINTMENTS ARE AVAILABLE 5 WEEKS IN ADVANCE.

If your event is further out, please wait until booking is available.

If you have questions regarding travel, please see FAQs at the very bottom of this page.

DEPOSIT REQUIRED

  • MAKEUP SERVICES: A NON-REFUNDABLE, NON-TRANSFERABLE deposit of $20.00 is required for all clients.

  • This deposit will be credited toward your total balance

  • NEW** THE EXPENSIVE TASTE EDIT: To ensure a seamless shopping experience, payment is required in FULL when your appointment is scheduled.

    Note: For all appointments and services, a 4% processing fee is charged during booking, and is not applied to the remaining balance. This fee is $1 for makeup services, and $5 for “The Expensive Taste Edit".

PAYMENT METHODS

  • Effective JANUARY 1, 2022 we will only be accepting CASH and CREDIT/ DEBIT cards for payment.

  • We will no longer handle funds via electronic apps. Please note that all credit/ debit transactions will incur a 4% processing fee. Please arrive at your appointments prepared with appropriate payment.

TARDINESS

  • Hey First Time Clients — directions to the suite are provided via confirmation email. You will be given a 10-minute grace period after your scheduled appointment time! If you are an additional 20+ minutes late, the appointment will be canceled, and you will be charged a 50% cancellation fee via the card on file.

  • Hey Returning Clients — If you are 20+ minutes late, the appointment will be canceled, and you will be charged a 50% cancellation fee via the card on file.

CANCELLATIONS

  • If you have to cancel your appointment, please give us more than 24 hours’ notice! Your deposit will be applied towards a future date at no charge. If your cancellation occurs within less than 24 hours’ notice, there will be a 50% cancellation fee via the card on file.

  • You are only allowed to reschedule ONE time! On the second attempt, your appointment will be canceled.

NO CALL, NO SHOW

  • No calls and no-shows are charged 100% of the service fee via the card on file & are banned from booking future services. To avoid being a no-call, no-show - please notify us regarding your cancellation.

HAZARDOUS WEATHER*

If the Owings Mills area is expecting 2+ inches of snow, freezing rain, hurricane storms, or any other weather condition impacting safe travel, your appointment will be canceled & your deposit will be applied towards a future date.

Clients affected by the weather will be contacted via email and will be given 2 weeks to submit a new date. The new appointment date must occur within the next 8 weeks. Upon approval of the new date, you will receive a new confirmation email.